MODIFIED CRUISE LINE CANCELLATION POLICIES

UPDATED ON May 18, 2020

Given the evolving COVID-19 coronavirus situation, several cruise lines have temporarily modified their cancellation policies for active sailings. Below is an overview on cruise line modified cancellation policies.

*NOTICE: Restrictions apply - For complete details with terms & conditions, please ensure you refer directly to the applicable cruise line website.  Please be aware that the below information is simply an overview and you MUST refer to cruise line website for complete terms & conditions along with eligibility requirements. 



Temporary Cancellation Policy for Azamara

As of May 6, 2020, Azamara's “Cruise with Confidence” policy has been enhanced. What changes can be expected?

Adding a few new options to Azamara’s existing Cruise with Confidence policy, you can now choose the one that is right for you. To be eligible, the reservation must be an active booking (not previously cancelled) with no other cancellation offers previously accepted.

Previously announced on March 6, 2020, the flexibility to cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit will continue, though the eligible sailing window has been extended to now include all sailings through April 2022 (all open deployment as of May 6, 2020).

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.

NEW! Stick with us and your client is eligible to take advantage of our Best Price Guarantee up to 48-hours prior to their cruise vacation start date, ensuring the best rate and/or promotion. Price variances will result in a rate adjustment if requested outside of final payment or an Onboard Credit when inside final payment period.

If desired, guests wishing to cancel prior to final payment can absolutely do so for a full refund of all monies paid to-date, and all nonrefundable deposits returned in the form of a Future Cruise Credit. After final payment, the standard cancellation penalties apply for those guests not interested in taking advantage of the Cruise with Confidence policy.

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Q : What is the Cruise with Confidence policy?
A : As of May 6, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before August 1, 2020, to cancel any cruise departing on-or-before April 30th, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021, or 12 months past the date of your canceled sailing — whichever is further.

Q : Do all sailings qualify for “Cruise with Confidence”?
A:  Cruise with Confidence covers cruises booked on or before August 1, 2020, that set sail on or before April 30, 2022.

Q : How long will I have to redeem my Future Cruise Credit?
A: Future Cruise Credits are valid through December 31, 2021 or 12 months from your original canceled sail date (whichever is longer) and can be used for any open sailings at the time of booking.

Q : How do I cancel or move my cruise?
A: If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposit bookings sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to August 1, 2020 - the change fee will be waived.

Q : I know which ship and sail date I want to re-book, instead of cancelling, can I just re-book now?
A :  For Cruise With Confidence guests that are ready to move to an alternative sail date in 2021, we’re happy to price protect their original pricing and/or promotion if the alternative sailing is the same itinerary, product, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, product, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. To be eligible, you must move your booking by August 1, 2020.

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before August 1, 2020 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment – this includes moving your cruise with our Life and Shift option under the Cruise with Confidence program.

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

For complete terms & conditions on this program, CLICK HERE.
IMPORTANT NOTE: If you wish to cancel and be eligible for this temporary Azamara Policy Change, please still make sure to complete the cancellation request process through the Direct Line Cruises website.  The cancellation REQUEST must be completed through this website.


 

Temporary Cancellation Policy for Celebrity Cruises

As of May 6, 2020, Celebrity's's “Cruise with Confidence” policy has been enhanced. What changes can be expected?

Adding a few new options to Celebrity's existing Cruise with Confidence policy, you can now choose the one that is right for you. To be eligible, the reservation must be an active booking (not previously cancelled) with no other cancellation offers previously accepted.

Previously announced on March 6, 2020, the flexibility to cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit will continue, though the eligible sailing window has been extended to now include all sailings through April 2022 (all open deployment as of May 6, 2020).

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.

NEW! Stick with us and your client is eligible to take advantage of our Best Price Guarantee up to 48-hours prior to their cruise vacation start date, ensuring the best rate and/or promotion. Price variances will result in a rate adjustment if requested outside of final payment or an Onboard Credit when inside final payment period.

If desired, guests wishing to cancel prior to final payment can absolutely do so for a full refund of all monies paid to-date, and all nonrefundable deposits returned in the form of a Future Cruise Credit. After final payment, the standard cancellation penalties apply for those guests not interested in taking advantage of the Cruise with Confidence policy.

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Q : What is the Cruise with Confidence policy?
A : As of May 6, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before August 1, 2020, to cancel any cruise departing on-or-before April 30th, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021, or 12 months past the date of your canceled sailing — whichever is further.

Q : Do all sailings qualify for “Cruise with Confidence”?
A:  Cruise with Confidence covers cruises booked on or before August 1, 2020, that set sail on or before April 30, 2022.

Q : How long will I have to redeem my Future Cruise Credit?
A: Future Cruise Credits are valid through December 31, 2021 or 12 months from your original canceled sail date (whichever is longer) and can be used for any open sailings at the time of booking.

Q : How do I cancel or move my cruise?
A: If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposit bookings sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to August 1, 2020 - the change fee will be waived.

Q : I know which ship and sail date I want to re-book, instead of cancelling, can I just re-book now?
A :  For Cruise With Confidence guests that are ready to move to an alternative sail date in 2021, we’re happy to price protect their original pricing and/or promotion if the alternative sailing is the same itinerary, product, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, product, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. To be eligible, you must move your booking by August 1, 2020.

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before August 1, 2020 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment – this includes moving your cruise with our Life and Shift option under the Cruise with Confidence program.

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

For complete terms & conditions on this program, CLICK HERE.
IMPORTANT NOTE: If you wish to cancel and be eligible for this temporary Celebrity Cruises Policy Change, please still make sure to complete the cancellation request process through the Direct Line Cruises website.  The cancellation REQUEST must be completed through this website.


Temporary Cancellation Policy for Cunard

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Should you wish to cancel your voyage, you’ll be pleased to know Cunard has temporarily relaxed their cancellation policy given the circumstances. Here’s a guide to what you need to know:

  • If you’re booked on a Cunard voyage sailing through July 31, 2020, you may now cancel up to 48 hours prior to departure.
  • Canceled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining funds paid.
  • The Future Cruise Credit can be used on bookings made through December 31, 2021, and can be redeemed against any Cunard voyage sailing until March 31, 2022.

The value of the Future Cruise Credit will be equivalent to the value of the original cancellation charges. 

For complete details along with terms & conditions, please refer to Cunard website.
NOTICE: Cancellations must still be processed through Direct Line Cruises website.




TEMPORARY POLICY CHANGE FOR DISNEY CRUISE LINE

Please refer to Disney Cruise Line website for complete terms & conditions.

 




TEMPORARY POLICY CHANGE FOR HOLLAND AMERICA

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Cruises sailing May 11, 2020 through July 31, 2020 - For cruises departing on or before July 31, 2020, you can cancel your cruise no less than 48 hours before departure and your Future Cruise Credit will be automatically applied to your Mariner number in approximately 60 to 90 days. No further action is required.

Cruises sailing August 1, 2020 through October 15, 2020 - If you’ve booked by April 30, 2020 on these cruises, you can now cancel your vacation up to 30 days before sailing. You will receive a Future Cruise Credit for the amount of your cancellation fee.​

How To Redeem Your Future Cruise Credit - Once your Future Cruise Credit has been applied to your Mariner number, you have until December 31, 2020 to redeem the credit. Please call your travel agent to redeem and book.




TEMPORARY POLICY CHANGE FOR MSC CRUISES departing on or before September 30, 2020

We want you to feel assured so we're allowing new and existing guests to cancel up to 48 hours prior to their cruise departure and reschedule for a future date. Effective March 10, 2020, Cruise Assurance is valid on sailings departing on or before September 30, 2020. If you choose to cancel and reschedule your cruise, a Future Cruise Credit will be given in the amount paid for your current cruise that is valid on any MSC cruise on or before December 31, 2021.

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

WHAT IS THE CRUISE ASSURANCE PROGRAM?
Our new Cruise Assurance program allows guests to cancel their cruise up to 48 hours before the cruise departure and reschedule for a future sailing. Effective March 10, 2020, Cruise Assurance is valid on sailings departing on or before September 30, 2020. If you choose to cancel your cruise and reschedule, a Future Cruise Credit will be given in the amount paid that is valid on any MSC cruise on or before December 31, 2021. 

WHAT IS INCLUDED IN CRUISE ASSURANCE?
The Cruise Assurance program includes:
- Cruise cancellation up to 48 hours before your cruise and reschedule for a future date
- Effective March 10, 2020 for all sailings departing on or before September 30, 2020
- Future Cruise Credit in the amount paid valid on any cruise on or before December 31, 2021 (FCC is non-transferable)

WHAT SAILING DATES ARE INCLUDED IN THE CRUISE ASSURANCE PROGRAM?
Effective March 10, 2020, the Cruise Assurance program is applicable for all sailings departing on or before September 30, 2020. NOTE: Any bookings made during this time-frame, but the cruise departure date is after September 30, 2020, will not be included in the Cruise Assurance program and standard terms and conditions apply.

HOW DO I QUALIFY FOR THE CRUISE ASSURANCE PROGRAM?
Final and full payment must be made on a cruise departing prior to September 30, 2020 to qualify for the Cruise Assurance program.

IF I CANCEL MY CRUISE, WILL I GET A REFUND FOR MY PRE-CRUISE ITEMS PURCHASED?
Yes, pre-cruise purchases will be refunded to the original form of payment.

WHEN DOES MY FUTURE CRUISE CREDIT EXPIRE?
If you choose to reschedule your cruise and receive a Future Cruise Credit, you must use this credit by December 31, 2021.

For complete details along with terms & conditions on this program, CLICK HERE.  
NOTE: If you wish to cancel and be eligible for this temporary MSC Policy Change, please still make sure to complete the cancellation request process through the Direct Line Cruises website.




TEMPORARY POLICY CHANGE FOR NORWEGIAN CRUISE LINE

Important Notice: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Norwegian Cruise Line is making temporary changes to their standard cancellation policy. 
 
For all new and existing bookings that embark from March 10, 2020 through and including November 30, 2020:

  • Guests can cancel up until 48 hours prior to vacation start date.  Cancelled reservations that occur prior to 48 hours to vacation date will receive a 100% future cruise credit (FCC) to be used for ANY Norwegian sailing embarking on or before December 31, 2022. 
    • Vacation start date includes any pre-hotel or Cruisetour packages booked through Norwegian.
    • FCC will include all components of the reservation that have been paid, including but not limited to: shore excursions, beverage and dining packages (including associated gratuities), service charges and air or transfers pre purchased through Norwegian.

Note any insurance purchased on existing bookings will not be included in the FCC amount  

For complete terms & conditions on this program, CLICK HERE.
IMPORTANT NOTE: If you wish to cancel and be eligible for this temporary Norwegian Cruise Line Policy Change, please still make sure to complete the cancellation request process through the Direct Line Cruises website.  The cancellation REQUEST must be completed through this website.


TEMPORARY POLICY CHANGE FOR OCEANIA CRUISES

Important Notice: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Guests and Travel Partners can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

Additionally, consumers and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable Oceania Cruises public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price.

PROGRAM APPLICABILITY AND CONDITIONS:

NO-PENALTY CANCELLATIONS

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020
  • Valid for all new reservations through June 30th for voyages departing from March 10, 2020 through September 30, 2020
  • Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022
For complete details along with updated terms & conditions, please refer to Oceania Cruises website.


TEMPORARY POLICY CHANGE FOR PRINCESS CRUISES

Important Notice: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Cruises sailing May 11, 2020 through July 31, 2020 - Your cruise is covered by our new Cruise with Confidence cancellation program. That means you can cancel your cruise up to 48 hours before sailing. You will receive a Future Cruise Credit (FCC) for the amount of your cancellation fee.  

Cruises sailing August 1, 2020 through October 15, 2020 - If you’ve booked by April 30, 2020 on these cruises, you can now cancel your vacation up to 30 days before sailing. You will receive a Future Cruise Credit for the amount of your cancellation fee.​

Future Cruise Credits (FCC) are non-refundable. To be eligible for these revised cancellation terms, bookings must be made on any cruise departing by December 31, 2021.

The FCC does not have to be used on the same product that was cancelled. The FCC cannot be used on the same sailing as the original booking.

FCCs will automatically be applied to your Captain’s Circle profile on the bookings cancelled in this time frame. Note, FCCs will not be available instantly and may take up to 30 business days to be processed. For complete details on this policy change along with terms & conditions, CLICK HERE. IMPORTANT NOTICE: You must complete your cancellation request through the Direct Line Cruises' website in order for the cancellation to be processed.


TEMPORARY POLICY CHANGE FOR REGENT SEVEN SEAS

Important Notice: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

To ensure you feel confident about sailing with Regent, we are introducing Regent Reassurance on all existing reservations and all new reservations made by April 30, 2020. For all voyages embarking on or before September 30, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation made within one year on any Regent voyage sailing before December 31, 2022. We hope Regent Reassurance gives you the additional time, if needed, to evaluate conditions and help you feel confident in your decision to sail on your currently booked Regent voyage, or to sail on a future one.

For complete details along with updated terms & conditions, please refer to Regent Seven Seas website.




TEMPORARY POLICY CHANGE FOR ROYAL CARIBBEAN CRUISES

As of May 6, 2020, Royal Caribbean's “Cruise with Confidence” policy has been enhanced. What changes can be expected?

Adding a few new options to Royal Caribbean’s existing Cruise with Confidence policy, you can now choose the one that is right for you. To be eligible, the reservation must be an active booking (not previously cancelled) with no other cancellation offers previously accepted.

Previously announced on March 6, 2020, the flexibility to cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit will continue, though the eligible sailing window has been extended to now include all sailings through April 2022 (all open deployment as of May 6, 2020).

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.

NEW! Stick with us and your client is eligible to take advantage of our Best Price Guarantee up to 48-hours prior to their cruise vacation start date, ensuring the best rate and/or promotion. Price variances will result in a rate adjustment if requested outside of final payment or an Onboard Credit when inside final payment period.

If desired, guests wishing to cancel prior to final payment can absolutely do so for a full refund of all monies paid to-date, and all nonrefundable deposits returned in the form of a Future Cruise Credit. After final payment, the standard cancellation penalties apply for those guests not interested in taking advantage of the Cruise with Confidence policy.

IMPORTANT NOTICE: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

Q : What is the Cruise with Confidence policy?
A : As of May 6, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before August 1, 2020, to cancel any cruise departing on-or-before April 30th, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021, or 12 months past the date of your canceled sailing — whichever is further.

Q : Do all sailings qualify for “Cruise with Confidence”?
A:  Cruise with Confidence covers cruises booked on or before August 1, 2020, that set sail on or before April 30, 2022.

Q : How long will I have to redeem my Future Cruise Credit?
A: Future Cruise Credits are valid through December 31, 2021 or 12 months from your original canceled sail date (whichever is longer) and can be used for any open sailings at the time of booking.

Q : How do I cancel or move my cruise?
A: If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposit bookings sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to August 1, 2020 - the change fee will be waived.

Q : I know which ship and sail date I want to re-book, instead of cancelling, can I just re-book now?
A :  For Cruise With Confidence guests that are ready to move to an alternative sail date in 2021, we’re happy to price protect their original pricing and/or promotion if the alternative sailing is the same itinerary, product, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, product, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. To be eligible, you must move your booking by August 1, 2020.

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before August 1, 2020 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment – this includes moving your cruise with our Life and Shift option under the Cruise with Confidence program.

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

For complete terms & conditions on this program, CLICK HERE.
IMPORTANT NOTE: If you wish to cancel and be eligible for this temporary Royal Caribbean Policy Change, please still make sure to complete the cancellation request process through the Direct Line Cruises website.  The cancellation REQUEST must be completed through this website.



TEMPORARY POLICY CHANGE FOR VIKING RIVER CRUISES

Important Notice: Policy is subject to change at anytime. Below is an overview of the policy. You must refer directly to cruise line website for complete updated details along with terms & conditions.

We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time.

That is why Viking is offering a limited-time offer—the most flexible of any cruise line—so that you can plan your voyage with peace of mind. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departure—and Viking will waive any fees. This offer covers all Viking reservations that are made by April 30, 2020. That means that if you reserved your cruise in 2019 or if you reserve a new cruise tomorrow, you will be covered, regardless of itinerary or departure date.

Risk-Free Guarantee: How it Works

  • To be covered by this guarantee, you must make a reservation by April 30, 2020.
  • This guarantee is combinable with all other Viking offers available.
  • When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Notification must be received as follows:
    • For those with flights arranged by Viking, it must be received at least 24 hours prior to the time of flight departure.
    • For those who arrange their own flights, it must be received at least 24 hours prior to the time of cruise embarkation or hotel check-in, whichever is first.
  • Reservation changes will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of any fees incurred.
  • Guests will have 24 months to select their new date and use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise.

Please refer to Viking River website for complete details.



If you have purchased Travel Insurance through Travel Insured International, you may be eligible for a credit / voucher.  For details or to request a credit through Travel Insured International, please use the following link: Request Voucher / CREDIT